“Only build tools worth using yourself — and then don't put a price on the people who need them most.”
Pavel Nozharov is the Company Director of By Trends LTD and its Head of Development. He holds both roles in a literal sense: he sets the company's direction and commercial decisions, and he is also the person writing the code, running the servers and answering the support mail.
That combination is deliberate, and it's what makes the free model workable. There's no gap between the person deciding what the company can afford and the person who knows exactly what each project costs to run. Decisions about what to build, what to keep free and when a project has outgrown its budget are made by someone who sees both sides of the ledger at once.
In practice it also means there is nothing between a user and the developer. Report a bug and it reaches the person who can fix it. Suggest a feature and it reaches the person who decides. Ask a question about how your data is handled and it's answered by the person who wrote the storage layer — not read off a script.
Pavel oversees every project By Trends operates, from the initial specification through to hosting, maintenance and the decision about how each one is funded.